Enterprise Support Guide Welcome to Cloudera Support! This section is your guide for the proper introduction to our Support Systems. Please read and review the below material, which provides an overview of the multiple resources available to your team. Additionally, this section covers how to create a case, case priority levels, and how to fast track your support needs by sending in Cluster Statistics. Available Enterprise Support Resources Priorities, SLAs & Escalations Engaging Cloudera Technical Assistance Cluster Statistics Contact Support Proactive Support A program that provides strategic technical direction above and beyond what is covered through standard issue resolution processes. Voice of the Customer Our Voice of the Customer program is focused on using customer feedback to drive change within Cloudera that is impactful to our customers.